Privacy Policy

Link to our Cookie Policy.

Your privacy is critically important to us. At LMP Consulting, we have a few fundamental principles:

• We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
• We store personal information for only as long as we have a reason to keep it.
• We aim for full transparency on how we gather, use, and share your personal information.

Below is our Privacy Policy, which incorporates and clarifies these principles.

Howdy! We are the folks behind a variety of products and services designed to allow anyone — from small business owners to enterprises — to take full advantage of automated forecasting of sales and collaborative planning of required resources. This Privacy Policy applies to information that we collect about you when you use:

• Our websites (including forecastbee.com);
• Our other LMP Consulting products, services, and features that are available on or through our websites;

Throughout this Privacy Policy we’ll refer to our websites, mobile applications, and other products and services collectively as “Services.” And if you’d like to learn more about which LMP Consulting company is the controller of information about you, take a look at the section below on Controllers and Responsible Companies. Please note that this Privacy Policy does not apply to any of our products or services that have a separate privacy policy. Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

We only collect information about you if we have a reason to do so — for example, to provide our Services, to communicate with you, or to make our Services better. We collect this information from three sources: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

It’s probably no surprise that we collect information that you provide to us directly. Here are some examples:

• Basic account information: We ask for basic information from you in order to set up your account. To sign up for a forecastbee.com account you provide an email address and a password, and optionally your name — and that’s it. Your account, password and sign-in are managed by Microsoft Entra External ID on our behalf. Your name and email address are held only by Microsoft: our own database and logs contain a pseudonymous identifier for you, and we fetch your name and email address from Microsoft only when they’re shown in the app or needed to send you an email.
• Payment and contact information: If you buy something from us — a subscription to a forecastbee.com plan or additional seats — you’ll provide billing and payment information like your name, billing address, card details, EU VAT identification numbers (if applicable), and contact information. You enter this information directly into the checkout and billing portal of Chargebee, our billing provider; card payments are processed by Stripe. Your card details never reach our own systems. We keep a record of what you’ve purchased (plan, status and number of seats) together with Chargebee’s customer and subscription identifiers.
• Business Profile: Some of our products collect additional information from you as part of creating a user/customer profile. For example, your team’s name and the roles and modules of its members, to set up your account and power the Service’s features.
• Team members and invitations: If you’re an administrator of a team, you can invite people by giving us their email address and, optionally, their name and a personal message. We use this to find or create the person’s account at Microsoft Entra External ID and to send them an invitation email through Brevo, our email provider. The personal message is only included in the email — we don’t store it. If you’ve been invited by your team, your team administrator gave us this information. If we created an account for an invitation that is never accepted, and the person never signs in, we delete that account automatically after the invitation expires (7 days) or is revoked.
• Communications with us (hi there!): You may also provide us with information when you contact us with a support question or respond to a survey. When you communicate with us via email, phone, or otherwise, we store a copy of our communications.

We also collect some information automatically:

• Log information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services.
• Usage information: We collect information about your usage of our Services. For example, we collect information about the actions that team administrators and users perform using our forecastbee.com services — in other words, who did what and when (e.g., a member was invited, a member’s role changed, or a member was removed). This audit log identifies people only by pseudonymous identifiers, never by name or email address. We also record when you last used the Services, so your team administrator can see who is active.
• Information from cookies & other technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. LMP Consulting uses cookies to help us identify visitors for our Services. For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see our Cookie Policy.

We use information about you for the purposes listed below:

• To provide our Services. For example, to set up and maintain your account, backup and restore data, provide customer service, process payments and orders, and verify user information.
• To ensure quality and maintain safety. For example, by providing automatic upgrades and new versions of our Services.
• To market our Services and measure, gauge, and improve the effectiveness of our marketing. For example, by targeting our marketing messages to groups of our users (like those who have a particular plan with us or have been users for a certain length of time), advertising our Services, analyzing the results of our marketing campaigns (like how many people purchased a paid plan after receiving a marketing message), and understanding and forecasting user retention.
• To protect our Services, our users, and the public. For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; complying with our legal obligations; and protecting the rights and property of LMP Consulting and others, which may result in us, for example, declining a transaction or terminating Services.
• To fix problems with our Services. For example, by monitoring, debugging, repairing, and preventing issues.
• To customize the user experience. For example, to personalize your experience by serving you relevant notifications.
• To communicate with you. For example, by emailing you to ask for your feedback, share tips for getting the most out of our products, or keep you up to date on LMP Consulting. If you don’t want to hear from us, you can opt out of marketing communications at any time. (If you opt out, we’ll still send you important updates relating to your account.)

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that: (1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account — for example, in order to enable access to our website on your device or charge you for a paid plan; or (2) The use is necessary for compliance with a legal obligation; or (3) The use is necessary in order to protect your vital interests or those of another person; or (4) We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or (5) You have given us your consent — for example before we place certain cookies on your device and access and analyze them later on, as described in our Cookie Policy.

We share information about you in limited circumstances, and with appropriate safeguards on your privacy. These are spelled out below:

• Subsidiaries and independent contractors: We may disclose information about you to our subsidiaries and independent contractors who need the information to help us provide our Services or process the information on our behalf. We require our subsidiaries and independent contractors to follow this Privacy Policy for any personal information that we share with them.
• Third-party vendors: We may share information about you with third-party vendors who need the information in order to provide their services to us, or to provide their services to you or your site. This includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, cloud hosting and storage services, and email delivery services that help us stay in touch with you); those that make tools to help us run our operations (like programs that help us with task management, scheduling, word processing, email and other communications, and collaboration among our teams); other third-party tools that help us manage operations; and companies that make products available on our websites, who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them. The main vendors that process personal information for our Services are:
  • Microsoft (Azure and Entra External ID) — hosting of our Services and database, and your account, password, sign-in and multi-factor authentication. Located in Sweden.
  • Chargebee — subscription billing, invoices and the self-serve billing portal. Data stored in Chargebee’s EU data centre.
  • Stripe (Stripe Payments Europe, Limited, Ireland) — card payment processing for the subscriptions billed through Chargebee.
  • Brevo (Sendinblue SAS, France) — sending team invitation emails only. Sign-in and password-reset codes are sent by Microsoft, not by Brevo.
  • Cookiebot (Usercentrics) — our cookie consent banner.
  The Data Processing Agreement describes, for each of them, the data processed, where it is processed and how long it is kept. Other vendors are listed in our more specific policies (e.g., our Cookie Policy).
• Within your team: If you’re a member of a team on Forecastbee, the team’s administrators can see your name, email address, roles, modules and when you were last active, and the content you create for the team is available to the team according to your roles.
• Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request.
• To protect rights, property, and others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of LMP Consulting, third parties, or the public at large.
• Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that LMP Consulting goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
• With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so.

We have a long-standing policy that we do not sell our users' data. We aren't a data broker, we don't sell your personal information to data brokers, and we don't sell your information to other companies that want to spam you with marketing emails.

We generally discard information about you when it’s no longer needed for the purposes for which we collect and use it — described in the section above on How and Why We Use Information — and we’re not legally required to keep it. For example, we keep web server logs that record information about a visitor to one of LMP Consulting’s websites, like the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to LMP Consulting’s websites and investigate issues if something goes wrong on one of our websites. Some other examples:

• Your account is kept for as long as you use our Services. When we delete an account at your request, Microsoft keeps it recoverable for up to 30 days before deleting it permanently.
• Invitations expire after 7 days. Expired and revoked invitations are deleted 30 days later. We ask Brevo to delete its log of an invitation email as soon as the invitation is accepted, revoked or expires.
• Unfinished sign-ups (a checkout that was started but not paid) are deleted after 30 days.
• Billing records are kept for 7 years, as required by Swedish bookkeeping law.
• Application logs, which identify people only by pseudonymous identifiers, are kept for about two months.
• Content you create for a team belongs to the team and stays with it if you leave the team or delete your account; it is then no longer linked to your name or email address.

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks. Sign-in is handled by Microsoft Entra External ID, and Multi-Factor Authentication (MFA) is required for every account: besides your password, Microsoft asks for an additional verification step when you sign in. Our own database and logs don’t contain names or email addresses, credentials for the services we use are kept in Azure Key Vault, and changes to team memberships are recorded in an audit log.

You have several choices available when it comes to information about you:

• Opt out of marketing communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.
• Set your browser to reject cookies: At this time, LMP Consulting does not respond to “do not track” signals across all of our Services. However, you can usally choose to set your browser to remove or reject browser cookies before using LMP Consulting’s websites, with the drawback that certain features of LMP Consulting’s websites may not function properly without the aid of cookies.
• Close your account: While we’d be very sad to see you go, you can close your account if you no longer want to use our Services: cancel any subscriptions under Manage Subscription and contact us to have your account deleted. If you’re a member of a team, your team’s administrator can also remove you from the team. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above — for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.

If you are located in certain parts of the world that fall under the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.

If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

• Request access to your personal data;
• Request correction or deletion of your personal data;
• Object to our use and processing of your personal data;
• Request that we limit our use and processing of your personal data; and
• Request portability of your personal data.

You also have the right to make a complaint to a government supervisory authority.

Forming part of this Privacy Policy is the Data Processing Agreement (DPA), which can be viewed here. Download DPA

You can usually access, correct, or delete your personal data using the tools that we offer (for example, your team’s administrator can change your team membership), but if you aren’t able to or you’d like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us. When you contact us about one of your rights under this section, we’ll need to verify that you are the right person before we disclose or delete anything. For example, if you are a user, we will need you to contact us from the email address associated with your account. You can also designate an authorized agent to make a request on your behalf by giving us written authorization. We may still require you to verify your identity with us.

LMP Consulting’s Services are worldwide.

For the data that an organization stores in our Services, including the accounts of the team members it invites, the organization is the controller and LMP Consulting processes the data on its behalf, as described in the Data Processing Agreement. For our own billing, accounting and communication with our customers, LMP Consulting is the controller.

All LMP Consulting Services

Address:

LMP Consulting. Hedspinnaregatan 21, 218 33 Bunkeflostrand, SWEDEN

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights Section above, please contact us via email. This is the fastest way to get a response to your inquiry, but you can also contact us by telephone at +46 73 159 03 08 during office hours Central European Time (CET).

We host our Services, including your account at Microsoft Entra External ID, in Sweden, and our other vendors store your information in the European Union (see How We Share Information). Some vendors may transfer information outside the EEA, for example Stripe to its affiliate Stripe, Inc. in the United States, under the European Commission’s standard contractual clauses. Because LMP Consulting’s Services are offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, other members of our group of companies, or third-party data processors. This is required for the purposes listed in the How and Why We Use Information section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law. These measures include entering into European Commission approved standard contractual arrangements with entities based in countries outside the EEA. You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.

Although most changes are likely to be minor, LMP Consulting may change its Privacy Policy from time to time. LMP Consulting encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (like adding a statement to our homepage or the Forecastbee Blog, or sending you a notification through email or your dashboard). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.

Our Privacy Policy was originally written in English (US). We may translate it into other languages. In the event of a conflict between a translated version of our Privacy Policy and the English version, the English version will control. That’s it! Thanks for reading.

• October 13, 2026: Named our vendors (Microsoft, Chargebee, Stripe, Brevo, Cookiebot); added team members and invitations, retention periods, where your information is stored, and who controls an organization’s data; Multi-Factor Authentication is required for every account; removed sections that didn’t apply to our Services (support forums, job applications, text messages and phone calls, domain registration, published support requests).
• October 11, 2021: Update content for LMP Consulting.

This "Privacy Policy" is a derivative of Privacy-Policy.md by Automattic , used under CC BY-SA 4.0 . "Terms of Service Policy" is licensed under CC BY-SA 4.0 by LMP Consulting.